How to Fix All RAM Backup Camera Problems (Without Going Crazy)

Intro

When backup cameras started being introduced in Dodge Rams, it was a welcome change, to say the least. Long have drivers had to rely on their mirrors for backing up and other such maneuverings. And even then, you still don't have a clear view of what's behind you.

But with the advent of the back up camera, Dodge Ram owners everywhere benefit from having a direct line of sight behind their trucks. When used in conjunction with mirrors, back up cameras significantly improve safety, allow for safer parking, and greatly reduce the risk of accidents. And they're especially beneficial for large trucks like the Dodge Ram.

There's no question that the benefits of a backup camera are wonderful to have. But it's important that you don't let yourself become too reliant on using just the camera. If you're ever faced with Dodge Ram backup camera problems, you may find that you can't safely park without its guidance.

And if something does go wrong, you need to know how to address the problem. In this extensive guide, we'll cover some of the most common backup camera problems and discuss the best course of action to get you up and running again.

Be sure to stick around until the end for some frequently asked questions regarding the Dodge Ram backup camera.

Green Lines on the Screen

Green Line Problem

This is a very common problem for the Dodge Ram backup camera. In fact, it's probably the one that gives most Ram owners trouble. When your cam display shows green lines the moment you put your vehicle in reverse — but not on during navigation — it's clear you have a buggy camera.

Fortunately, the green lines can sometimes be an easy fix. In some instances, a simple software reset will restore the full functionality of the camera. But other times, the same issue is something more complex.

So let's make sure we cover all the bases here to try and resolve the problem of green lines on your Dodge Ram backup camera.

How to Fix

First things first. As with all troubleshooting, we want to start with the easiest possible solution and work our way down the line.

Reset the Camera

The first thing to try is a simple reset. To do this, you want to start by disconnecting the battery. So open your hood and disconnect it completely and allow it to remain disconnected for approximately 30 minutes.

Why 30 minutes? That's about how long your camera needs to go without power to reset itself. When you do this, the backup cam will revert to its original factory settings, which is exactly what you want to do in the event that you're plagued with green lines.

By letting your camera's software reset, you may find that it resolves this annoying issue and that your camera is now working fine.

So after the allotted time is up, reconnect your truck's battery and start your engine. When ready, put your Ram in reverse and see whether you still have green lines. If the display is clear, be sure to test your camera by putting your truck in reverse numerous times.

If you're unable to repeat the green lines, you have successfully fixed the problem. But if they are still present, we need to try something else.

Manual Reset

Here, we're going to show you how to once again rest your back up camera. But this time, we're going to go about it a little differently.

  • Enter your truck and make sure that all of the doors are closed.
  • Turn over the ignition, but not all the way. You don’t want to start your truck just yet.
  • Next, tap the display screen's upper right corner but be sure to keep pressing down for close to 20 seconds. Now, switch off the ignition and roll it back over.
  • Lastly, start up the engine. Doing so will effectively reset your Dodge Ram backup camera.

Although you have to go through a little trouble to rest your cam this way, the extra time and effort will be well worth it if it resolves your problem.

Green lines not the trouble you're having? Let's explore some other backup cam problems. We have several solutions to try, so hopefully we'll get to the bottom of what's going on.

Backup Camera Cracking Problems

Have you noticed that your backup camera doesn't look as clear as it used to? If your screen appears to be blurry or foggy, it could be a sign that it's cracked. Most backup cameras that suffer damage, such as a rock hitting the lens, will no longer provide a clear image.

On your Dodge Ram's screen, images from the cam might look shadowy or hard to make 0ut, almost like they're not in focus. It's a rather annoying problem and one that's likely going to require that you replace the cam altogether.

How to Fix

First, check to see if your Dodge Ram is still under warranty. If so, you might be able to have your old camera replaced with a new one. You can take your truck to your nearest Ram dealership and they will service your vehicle from there.

But if you're out of warranty, you will need to check online and foot the bill for your replacement. If this is the case and you ultimately find that you're responsible for fixing your cam, you will need to know how to safely and properly install a new camera.

In a moment, we will go over the steps needed to install a Dodge Ram backup camera. But first, let's take a look at some other issues that are less intensive, as installing a cam is a pretty in-depth process that requires time and patience.

Backup Camera Stays On

Your backup camera should only turn on when you put your truck in reverse. As such, your navigation panel will switch over to cam mode whenever you need to park. But what happens if your navigation doesn't switch back over and instead stays stuck on the camera?

If you're like most people, you probably already tried pulling over and cycling your shifter through park, reverse, and drive. If you did this but your cam still stays on, you need to attempt a couple of things to see if you can get your buggy camera to straighten up and function properly.

It's important that you resolve this issue one way or another, as an active backup cam screen while you're driving can serve as a serious distraction.

How to Fix

If you read the fix for the green line problem, you'll remember that we talked about how to reset your backup camera. You're going to want to try that again. If you didn't read that troubleshooting tip, let's go over it again.

Reset the Camera

The first thing to try is a simple reset. To do this, you want to start by disconnecting the battery. So open your hood and disconnect it completely and allow it to remain disconnected for approximately 30 minutes.

Your cam needs to go about 30 minutes without power to reset itself. When you do this, the backup camera will revert to its original factory settings. And by letting your camera reset, it may be what it needed to function properly again and turn off when you're not backing up anymore.

After you've allowed 30 minutes to pass, reconnect your truck's battery and start your engine. When ready, put your Ram in reverse and then out of reverse to whether that fixed your issue.

If this didn't work and your cam still gets stuck in active mode, we need to try something else.

Disconnect Android Auto

Sometimes, plugging in an Android smartphone to use Android Auto can cause this very same problem. So if you have a phone plugged in, simply disconnect it. You should notice that nav panel screen switches over to the correct function.

If you're stilling having trouble, however, consider trying the other fixes listed here to see if that resolves your backup cam problems.

Intermittent Problem

This is an issue where your backup camera's performance comes and goes. Whereas it may have worked fine yesterday, it's not today. So, what happened in-between that time? The most common explanation has to do with system updates.

How to Fix

If you notice that your cam continues to lose its signal and won't connect to the screen as intended, you could just need to perform a system update. Follow the steps below to correctly update your camera and more.

Uconnect Update

Dodge Uconnect System

This fix is a bit lengthy, but bear with us, as we wanted to make sure that you were clear on what to do. Dodge started implementing its Uconnect systems in vehicles from 2009 and on. From time to time, you need to update your Uconnect system to ensure optimal performance. As it turns out, intermittent backup cam problems are believed to be associated with your system needing an update.

Please note that a Uconnect update will update the entire system, including your Ram's backup cam. To correctly perform a system update, you will first need to download Uconnect to a computer. This can be either a Windows PC or Mac, as the Uconnect software is compatible with both.

Furthermore, you'll need to make sure that you have Adobe Acrobat Reader installed on your PC or laptop, as it's required to view the Uconnect instructions. And lastly, you will also need one of the following internet browsers:

For Mac

  • Google Chrome
  • Mozilla Firefox
  • Safari

For Windows

  • Internet Explorer 11.0
  • Internet Explorer 10.0
  • Internet Explorer 9.0*
  • Internet Explorer 8.0
  • Google Chrome*
  • Mozilla Firefox*

*Please note that on Internet Explorer 9.0, you might need to choose the "Show All Content" option to get Uconnect to display properly. And on both Google Chrome and Mozilla Firefox, you might need to turn off protection on the driveuconnect.com website when performing your update.

By clicking the link above, you will be taken to Dodge's Uconnect website. Once there, you will be prompted to type in your Ram's 17-digit VIN (Vehicle Identification Number). After you've typed it in, simply click "Check for Updates" to see what's available for download.

If there is an update available, you will be prompted to plug an empty USB drive into your PC or laptop. Dodge even provides a detailed tutorial that walks you through the software update process. It's all fairly straightforward, but if you are unfamiliar with this kind of thing, you'll definitely want to take the time to review the tutorial.

Once you've downloaded and extracted the system update to your USB drive, you'll need to take it to your vehicle and plug your USB drive into your vehicle's USB port. Once inserted, you will need to turn on your engine, so make sure you're in a well-ventilated area.

Please note that you must stay parked while the update is taking place. On your navigation panel, you will again be prompted to verify that you want to update your system software. Tap "Yes" and in a few seconds, the update will initiate.

It's worth mentioning that you should pay close attention to the software versions displayed on the screen before you tap "Yes." You always want to ensure that you're going from a lower number to a higher one. For example, you would select "Yes" if the nav panel displayed the following"

"The update image is valid and ready for installation. Do you want to update APP sw from 14.05.03 to 15.26.1?"

But if it says that you're going from a higher software version to a lower one, it's best to tap "No," as there shouldn't be any reason that you need to downgrade your software.

On a final note concerning your system update, it is imperative that you keep your vehicle running during the entire process. Moreover, never try to remove the USB drive while an update is in process.

Ideally, this update will resolve your intermittent cam troubles. You may want to go through the system update process detailed above if any of the other fixes don't work for you. So on that note, let's go over a few more Dodge Ram backup camera problems to see if we can help you get your cam functioning properly again.

Blue Screen Problem

Blue Screen

Many Dodge Ram owners have reported getting a blue screen when they attempt to back up. Other times, the cam might remain on while you're driving, only to give you a blue screen when you put your truck in reverse.

How to Fix

If your screen turns blue at any time you are using your backup camera, there's a very good chance that a bad fuse is to blame. So let's go through the steps needed to successfully check and swap the fuse if need be.

Check the Fuse

Picture of a Fuse Box

Underneath your hood is a box that contains your truck's many fuses. It's important that you know which fuse to identify so that you don't accidentally cause something else to malfunction.

Open the fuse box and look for "RR CAMP/PARK ASSIST." Directly beside this text should be a map that shows the various fuse codes. Using this map, you should be able to easily locate the fuse tied to the backup cam.

In the center of the fuse system is a diagram that details all of the codes and the fuses that they correspond with. Once you know which fuse to remove, take it out and examine it closely.

Picture of a Blown Fuse

If you can clearly see that the fuse is blown, then you've found your culprit. Simply swap the blown fuse with a brand new one and turn on your vehicle. Run through the cycle to test your cam to see whether this resolved your blue screen problem.

Cloudy Camera

Cloudy Backup Camera

Oftentimes, a cloudy camera would lead to believe that moisture has gotten trapped inside the lens. But this problem can also be attributed to dirt and debris from driving. The good news is that fixing a cloudy cam is relatively straightforward and easy to correct.

How to Fix

You could easily wipe off your camera with some window cleaner and a cloth. But if you want to ensure optimal cleanliness, we recommend that you follow the steps below. In doing so, your cam will look good as new and provide you with incredible clarity.

First, you will need to gather up the following items:

Mothers Nulens Kit: Mothers makes an excellent cleaning kit that works wonders on backup cameras. Included in this kit are a handy polishing ball, polish, and sanding discs. Please note that you will need a drill, cordless or otherwise, to use Mothers' polishing ball.

Using the included accessories, you can clean your cam to perfection, ensuring that any dust, dirt, debris, or other buildup is completely eliminated and polished to a crystal-clear shine.

Microfiber Towel: You've probably used a microfiber towel to clean various things around your house or maybe even in your vehicles. These innovative cloths do a phenomenal job of lifting dirt and dust as they clean and will help you get your backup cam spotless.

Spray Bottle: When using the items listed above, you only need water. So find a decent spray bottle and fill it with clean water to use in conjunction with the rest of your cleaning supplies and equipment.

Clean the Camera

Using your spray bottle full of water, soak your backup camera to ensure that it is completely saturated. You can also use a damp towel if you don't have a spray bottle on hand. Once you have the cam sufficiently wet, use your microfiber towel to gently scrub the camera.

You want to make sure that you don't scrub the cam in a singular direction. Rather, you should do so randomly to ensure that you hit all areas that might be cloudy.

Sanding the Camera

In this step, you're going to be using the sanding discs that came included with Mothers Nulens Kit. These are 3,000-grit discs, so they are incredibly fine and do a fantastic job of removing even the tiniest of debris.

Continue to sand the cam gently to ensure that you have hit all possible areas. It's important to note that sanding your camera will cause it to look blurry. This is completely normal and nothing to worry about.

Polish the Camera

You are now ready to use the polishing ball that came with Mothers Kit. After attaching the ball to your drill, apply some of Mothers' polish to the ball. You can now start the buffing process, using the ball to polish all areas of the camera.

It's crucial that you make sure to get the edges of the cam really well, as it's there that the cloudiness tends to be at its worst. Continue this buffing process until you are satisfied with the results.

If your backup camera ever gets cloudy again, simply refer back to these steps and reapply them for a clean and clear camera. The results that you get from following the above steps are just a good as anything you'd get from a professional cleaning service.

Sure, you have to spend some money to get all of the supplies you need, but you're making an excellent investment when you do. And as such, you will always have what you need to keep your cam looking clean as new any time it gets cloudy or dirty.

Buggy Backup Camera

Last on our list of dodge Ram backup camera problems is the dreaded buggy camera. When this happens, you will think your cam is glitching out, as your video image quality will often be very poor.

The most common culprit is a bad connection at the tailgate. Whether your backup camera stopped working or the image cuts out, it's important to examine the connection. A black screen is often a dead giveaway that there's a connection problem.

Other times, your camera can act up whenever the tailgate is closed with a lot of force. As such, you should get into the habit of closing your tailgate gently to avoid potential camera malfunctions in the future.

But if your camera problems aren't related to closing the tailgate, you will need to try some other troubleshooting to see what the culprit is.

How to Fix

First, you will need to gather up four tools. The entire process is actually quite simple. What's more, it should only take you a few minutes to complete. So let's first go over the supplies you will need and then discuss how to resolve your buggy camera issue.

Cable Ties: One of the problems that Dodge Ram owners sometimes face is a loose camera connector in the tailgate. Thankfully, some simple cable ties work wonders here, keeping your wires securely in place while you drive and whenever you shut the tailgate. So gather some up and proceed to the next items you will need for this job.

T30 Bit: To use in your drill, you will need Torx bits. These bits will allow you to successfully unscrew the Torx bits, as flat, Phillips head, or otherwise will not work here. Torx bits are what holds your tailgate in place, or at least the area you need to access.

Ratchet: Having a ratchet handy will assist you in removing the Torx bits.

Flathead Screwdriver: Taking off the tailgate access panel requires a flathead screwdriver. Prying up on the access panel will let you easily get in this area.

Remove Torx Bits

This part of the process requires you to remove the Torx bits as described above. Once you have taken out all of these bits, you will gain access to the tailgate access panel.

You can find this section after you drop your Ram's tailgate. Once down you will clearly see the access panel that's held in place with the bits. Using your T30 drill bit, unscrew each bit and set them aside in a safe place, as you will need them to put everything back together.

You're now ready to use your flathead screwdriver. Because it's so flat and thin, you can easily pry up on the panel with the flathead to dislodge it from the tailgate.

Apply the Cable Ties

Now that you've gained entry into the tailgate access panel, you should be able to move the wires around. Keep doing this while checking your camera in the truck to see whether it has stopped acting buggy. Once you have clear video quality, use the cable tie wraps to secure the wires in place.

You can make this job much easier by having someone who can watch the camera in your truck as you move the cables to the best position. Once you get the green light, tightly secure the cable tie wraps in place and put everything back together.

If you're still unable to resolve the buggy interference, you may need to get a new connector. And if you do need to go this route, consider using ties on your new connector to act as a wiring harness, so that you don't run into potential camera issues in the future.

How to Install a Backup Camera on Dodge Ram

Dodge Ram Backup Camera

As we discussed earlier in this guide, there are times when you may have no other recourse but to swap your camera with a new one. We recommend that you first exhaust all other remedies before attempting to replace your existing backup camera. It will cost less and save from having to go through the installation process.

If you've done everything in your power to resolve your camera trouble but to no avail, use our guide below to assist you in installing a new camera.

Things You Will Need

Before you get started, you're going to need to gather up some tools. As such, you will need the following items:

T30 Bit: This is the very same bit you would need if you were checking or replacing the connector in your tailgate. T30 bits allow you to remove the access panel, which is once again necessary to install backup cameras on Dodge Rams.

T20 Bit: The backup cameras on Dodge Rams are secured in place with a special bolt called a "T20." The T20 bit is what allows you to successfully remove the T20 bits, as other bits will not work on this particular style.

1/4-inch Ratchet: This tiny ratchet is necessary for you to be able to reach your camera once you've gained entry into the access panel.

Drill: While you can certainly remove the camera bolts by hand, we recommend attaching the T20 bit to a drill. This will speed up the process exponentially while reducing hand cramps and uncomfortable positions.

Take Off the Tailgate

You're now ready to get started. With all of your supplies gathered up, lower your tailgate. You will see the access panel and the Torx bits that hold it securely in place. Using your T30 bit, carefully remove each one and set them aside in a safe place.

After you have successfully removed the access panel cover, you will see your old backup camera. From here, you are ready to disconnect the connector.

Disconnect Connector Plug

This is where you will be using the T20 bit. It should be noted that these T20 bolts can be a real bear to remove. That's why we highly recommend using a drill to do the hard work for you. If you're doing it by hand, you will need to use your ratchet to help you loosen up the bolts.

Once loosened, you should be able to unscrew them by hand the rest of the way. Next, simply pull out the camera and set it aside.

New Camera Installation

Place your new unit in the access panel and line it up with the two holes that the T20 bolts came out of. Replace the bolts firmly but make sure that you don't overtighten them. Please note that the camera's old clip will still be inside, so remove it before you place the new unit in the access panel.

You may need to play around with the positioning a bit to get everything in place. But once you do, simply replace all of the Torx bits and seal it all up.

While it might seem like there are a lot of steps, the entire process is actually quite fast. Soon, you will be enjoying your new backup camera — problem-free!

FAQ

How do you reset the backup camera on a Dodge Ram 1500?

You may either disconnect your truck battery for 30 minutes or turn the ignition halfway over and tap and hold the top right corner of your navigation screen. Hold for 20 seconds and start your vehicle.

Why is my backup camera not working Ram 1500?

There could be any number of problems causing your camera to malfunction. Most often, however, a simple reset will restore the functionality of your backup camera. If that doesn't work, refer to our guide above for more information.

How much is a backup camera system?

First, it's important to determine whether you need a screen, camera, or both. A camera alone will cost about $500. But if you're getting a screen, as well, you're looking at another $200 on top of the $500.

Are backup cameras worth the investment?

Absolutely. Not only will you have a much easier time backing up and parking, but you will also increase the safety of your driving exponentially.

CONCLUSION

Backup cameras are just like any other piece of electronic equipment. Things can go wrong that cause your camera to malfunction, whether it's a black screen or intermittent operation. But when you know what to do, you can reduce your out-of-pocket cost by making corrections on your own.

Our guide will help you do just that. And if you have issues in the future, simply refer back to this guide to assist you in fixing your backup camera.

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